Dreams - Edinburgh - Seafield

Staff were knowledgeable and helpful. I compared prices with other stores and price was acceptable.

The sales assistant, Clare, was knowledgable, patient and not at all pushy. When I entered your store I was well and truly over the furniture shopping process but Clare's knowledge, attention and leaving me to make up my own mind made it a pleasure. I was also extremely impressed by the fact that the sale price remained even though I couldn't take delivery immediately or at the first opportunity. Dreams was suggested to me by a friend and I would highly recommend it to others. Thank you. I can't wait to sleep in my new bed!

customer service

Your staff are truly amazing - extremely knowledgeable on the products, able to offer a range of alternatives and judged my facial expressions and mood within milliseconds to establish that perhaps there was a better alternative for my personal preferences from the range of products in store. I was offered tea and coffee - the coffee i was eventually talked (nicely) into getting was very good (are your staff also qualified baristas?), and I chatted with Clare who was behind the reception desk on 18.06.2015 about a range of interesting topics much beyond beds and bedding - entertaining, intellectual staff, who also know their product and how to lead a customer to the perfect product. Will be recommending 'Dreams' to anyone looking for a bed/mattress and will be returning to 'Dreams' when in need of a new mattress. Though I'm sure it'll be a while as the products seem to be of very high quality.

Server was very helpful without being pushy like some you meet in similar shops

The store guy did not jump down our throats the moment we set foot in the store and waited for us to come to him which I liked. He knew a lot bout the products and dos not try to over sell anything . The transaction was straight forward and was very helpful when I asked some questions about the bed itself .

Clare who served was very patient and helpfull did not make me feel I was taking too long deciding and gave me excellent advice.

I needed to replace my granddaughters cot bed for a single bed ,one that would be suitable for a three year old ,but also for adult guests, I went into store not having a clue the best one to get. clare came to meet me and after being told what I needed was so helpful.

Godfrey was extremely helpful. We had been previously and he had discussed all of the options available. Wasn't at all pushy but was the perfect salesman. It seemed like he genuinely cared about our needs and we didn't ever feel like we were being pushed into anything. If we do ever need another bed it would be a pleasure to be served by someone half as friendly as him. We even enjoyed his terrible jokes!

The staff were not too forceful or pushy at all in their manner when dealing with us, understood our needs and were able to assist accordingly with minimal delay and without any problems encountered. Having also recently purchased from another bed store, we founds Dreams to be far easier to deal with and very straightforward with a quick turnaround. The representative who dealt with us also had a very good manner and was very helpful.