Dreams - Edinburgh - Seafield

I was very happy as I got the bed of my choice and a nice cup of coffee made for me while I sat at the desk.very happy indeed

After looking at Dreams website, went with the specific intention of buying a particular item

onfirst visit-claire do a very good job of providing information & demonstrating options. returned the following day to place order but she was no in but her colleague very qickly realised what had happened and confirmed all the details voluntarily which was most comforting.

Salesperson very knowledgeable and helpful. Did not rush us at all in making a decision he explained differences in mattresses and storage without making us appear stupid and gave us privacy to talk.

We were looking for a new bed and found Clare to have expertise in all of the different types of mattress allowing us to test out each one and giving us plenty of time to talk over our likes and dislikes. To be told if after a month of sleeping on the chosen mattress if we were not happy with our choice we could select a new one was a real incentive. We were treated with courtesy, given plenty of time on our own to discuss the choices and even given refreshments.

shop very clean and tidy, staff well knowledged of all aspects of the store, my wife and myself were well looked after for start to finnish in selecting our bed and mattres through to the paper work being completed.

The sales assistant was a jovial, funny guy

On arrival we were spoken to by Godfrey, who was very welcoming and friendly and offered assistance, he explained the products very well, and allowed us plenty time to try out various mattresses. When we explained we wanted a mattress that would not be too warm, advised us away from the product that we had come to see, and suggested an alternative manufacturer's mattress, which we eventually purchased.

On arriving greeted by very polite sales assistant and said was looking around at no time was there any pressure to buy once viewed the products and decided to purchase the sales assistant was very knowledgeable in the products I was interested in and this is very reassuring she was so easy to talk to her communication skills were very good and if this is Dreams Typical customer service attitude to their possible customers I'm impressed with this company i would certainly use this store again

We received the products that we were looking for quickly.