Dreams - Edinburgh - Seafield

assistant extremely pleasant and helpful

pleasant experience and great value

The salesperson assisted perfectly in helping us choose the type of mattress and base. She was not at all pushy and knew all about the beds we were interested in.

Great customer service, patience, kindness, friendly service, good sense of humor, product knowledge.

Very friendly staff and very knowledgeable about the products

During our first visit we have been followed by a very nice assistant and for a long time, explaining us everything we needed. On our second visit (when we went to purchase £1338 of items), the assistant was different and he was alone in the shop. Two customers were before us, as another after. It was all a bit rushed at the beginning, maybe if we'd have the time and the full attention of the assistance it would have been better and we could have had time to think of adding maybe pillows or duvets to our shop...but we really were not given enough time to tjink about anything (and we had arrived 1.5 hours before the shop closure time, so we don't feel it was our fault). But the overall experience of the product range and quality was very good at Dreams.

We went in knowing what we wanted and sales assistant Godfrey/Dreams - Leith was more than happy to take us through matching our thoughts to the options. He had good knowledge of the goods and was not pushy at all.

On entering shop we were approached by Clare who could not have been anymore helpful if she tried, we told her what we were looking for and was shown right to what we wanted. We actually bought the first bed that we were shown since it was exactly what we wanted. We were offered coffee while we chatted about various beds, Clare was most helpful in helping us choose the right bed for our daughter. Will be back shopping again due to the stock in shop and we already have an eye on something else. The service was friendly and helpful, we even got to pick our own delivery date (that's a first for us).

This is the 3rd time I have bought a bed at Dreams and I find your staff very helpful and standard of service is great.

Good customer service friendly and helpful.