Dreams - Edinburgh - Seafield

The sales manager/assistant was very accomadating to my needs, she got me a up of coffee so that I had time to think, I am disabled and so moving around and going upstairs in the showroom was accomodated for very well. She also sold me a mattress cover as I didnt realise this was needed. The transaction was easy and simple and although I have never purchased a divan before the benefits were explained and also the qualities of the mattress I purchased. The lady although reassured me after sale had gone through of her post sale assistance to me. I went away very pleased with my experience and will return for my other bedroom later.

Good customer service even although there was only one member of staff on the floor. The products were displayed in a very attractively and it was easy to find what you were looking for

Helpful informed staff. Non pressurised sales technique. Felt staff were working with us to get the product that best met our needs within the budget available.

Steve was very helpful lovely store

The sales person was very knowledgable and took at least 2hrs helping us to decide on the bed that we wanted. He was patient and led us through all of the products available and helped us decide on a size and style that would best suit our needs as first time buyers.

The level of service from entering the store to leaving the store was great. Very knowledgeable and very helpful but without that pushy salesperson approach that you'd find in other stores. This was our first time buying a mattress so we had lots of questions but we were made to feel comfortable in asking them and we were provided with answers to all of our queries. We didn't feel rushed into making a decision and even though we took a long time to decide, the salesperson's attentive service did not waiver. The quality of the mattresses on offer was great and the range of mattress available was also great. As the mattress we bought is for our new house it was very helpful to us that we could select our delivery date, so now we don't need to worry about having a spare mattress lying around the current house for three weeks. We'll definitely shop at Dreams again!

The experience and knowledge of the staff was brilliant, they spent time with us and we're very keen see we were going to receive the best product for our needs & didn't try to rush us at any point!

Godfrey was very pleasant and helpful and listened to our needs

everything A ok except no linen was available at your edinburgh salamander st store as it has just been refitted

Clare assisted from the moment we walked in. We had originally been looking for a wooden (Isabella) Ottoman Bed, but there were no wooden models on display. However, we found a leather storage bed with what looks to be a sturdy frame and sprung slats to suit my memory foam mattress. We even picked one which opened in the right direction for my room layout and which provided easy access to bed storage space without strain. In addition, Clare took a lot of time to explain everything to us and won over my mother who was with me on needing and wanting one of the Therapur Vitality mattresses - which she is looking into purchasing in the near future to aid healthy sleep. Overall great customer service. Only negative comment would be that there were no wooden models of the bed that I was looking for originally. However this is no reflection on customer service, but perhaps store product availability? We were persuaded to go with the leather model in the end and I look forward to having a good night's sleep again that doesn't hurt my back! All the beds in store are nicely presented, clean and VERY comfortable.