Dreams - Edinburgh - Seafield

Christopher who handled our purchase was pleasant and very helpful, we asked him to work out a price for us on the bed we were interested in, once he gave us it he left us to discuss and make up our minds. I would certainly highly recommend dreams to anyone interested in making a purchase. What delights us even further that our bed will be with us on 28 November.

We attended with a rough idea of what style we were after but unsure what mattress. We had two young kids with us at the time and all staff were extremely friendly with our kids. They offered a drink to my wife and I and gave us plenty of time to consider our purchases. Not only did we end up purchasing the bed frame and mattress; but also a mattress cover, quilt, bedside tables and top of the range pillows.

salesman was very helpful in guiding us to the right product and seemed to know the products very well.

We were asked if we needed assistance within 2 minutes of coming into the store. The assistant was incredibly helpful and knowledgeable regarding products that we asked about and could talk us through similar ranges so that we were sure what we were buying was right for us.

The lady who helped me, Clare, knew exactly what I was looking for and was very helpful when it came to choosing the mattress and discussing what pillows I should buy. she also showed me a wide price choice and let me decide what I wanted, she did not push the most expensive ones

The salesman was very patient as we changed our minds.

Warmly welcomed when we entered the store. Claire was very knowledgable and great at explaining the differences between several different beds and options. It was a pleasure to be looked after by her.

The assistant who helped us (Chris) was excellent. He answered all our questions re the beds we were looking for. He wasn't in the least bit pushy but explained everything in detail and went over the paper work several times. A credit to the store we visited.

We only called to look at products before shopping elsewhere. The sales lady, Clare, was helpful and not pushy; by not using aggressive sales pitch we were happy to not only look at products but to buy.

I was highly satisfied with my experience at Dreams because the level of customer service was the highest of all the 'bed shops' I visited whilst looking to make a purchase.