Dreams - Edinburgh - Seafield

Friendly assistant who explained everything we needed to know

From entering the Dreams store I was approached by a salesman and he was very helpful and courteous, and my choice of bed and the completion of the sale was quick and hassle free.

We consider that the sales assistant (Godfrey) tuned into our needs and purchasing style quickly and with sensitivity and knowledge. Appropriate use of listening skills and humour made this purchase easy and a pleasure. The mattress has now arrived and we have slept on it for twork nights ..it (and our new pillows) has already made a good difference to our sleep and comfort already so we are delighted. In a nutshell...the sales assistant provided excellent, efficient and friendly service. Well laid out store. The outside could maybe be a bit more "open for business" looking. Hard to do given the location. Small point but seeing as you are asking for feedback...! Many thanks.

We actually went to Dreams looking for a take away mattress for our son, but whilst there looked at the beds and found two we liked. The salesperson was very knowledgeable and helpful and we managed to secure a product we wanted in time for Christmas, in fact within a week, which was fantastic. Very impressed with the staff and service and we are excited about our new bed being with us by Saturday.

The store was organised in a way that made it easy to find what I wanted. As soon as I entered, the layout of the store was explained to me.

The attention we got from, and the knowledge we got from, Godfrey, was brilliant. He was not pushy at all.

we where shown various goods until we where satisfied and told about what we could do after after receiveing the goods

Manager Claire of the Seafield Store, Edinburgh has been an absolute God Send. She has kept an eye on a bed for us which has been discontinued and only the display king size was left. We really really wanted this bed and Claire communicated with her staff and us continually until she was able to sell the bed (once discontinued). The bed frame is fantastic and we were talked through all the scuffs on the display bed which we bought. We got such a bargain and have had such a positive experience that we will be returning in January to purchase a decent mattress from this store, even though this is not our local store. I will never go anywhere except Dreams Seafield for a bed/mattress/pillows. Godfrey also knows his stuff and ensured that i wasnt waiting long when Claire was tied up with customers. Both are lovely lovely people and so knowledgeable about Dreams products. As a sales person myself i hate being 'sold' to. The genuine and gentle nature of both are an absolute credit to Dreams. Suzanne

Excellent customer service, Godfrey took his time to find the right product for me. Godfrey was very knowledgeable and timely.

The service I received from Godfrey was excellent