Dreams - Edinburgh - Seafield

I have visited several of the bed shops including Martin &Frost Sterling and Richard F Mackay several times since deciding I needed a new bed. The salesmen's attitude ranged from "pushy" to downright "disinterest". On visiting your store I noted that the sales team had seen me , gave me time to look before approaching to see if I needed help, Pedro helped me choose he was informative without trying to steer me in a given direction.The Manager was on hand too and was very approachable. I bought that day purely because of the attitude of the staff .

Sales assistants were very pleasant and also very informative and answered all our questions satisfactory . Very good choice of products and well laid out stock. Under no pressure to buy and were allowed to take our time when choosing our mattress.

Godfrey was very knowledgeable and helpful. The range of products was very comprehensive and reasonably priced.

Our great experience started as soon as we walked through the door of the Seafield Store in Edinburgh. We were met by Godfrey who asked how we were, and what he could help with. We were given specific pillows and Godfrey spent around half an hour detailing the different mattresses and their specific pro/cons for personal taste. We returned the next day having been to other bed stores in the area, because we felt the service stood out from the rest. Then the next hour was spent finalising all our needs (mattress protector, warranties, pillows etc), followed by confirming a delivery date of just two weeks ahead. Great service, with Godfrey providing outstanding attention to detail and understanding of our needs.

The salesman was immediately available, friendly and listened to our particular needs taking us through a number of possible matresses and allowing us to try them before we were able to come to a conclusion. He told us the price well before we were in any way committed and advised us of payment and insurance options. A very good and personal service.

Very patient helpful member of staff (Pedro). Good products and able to compare and try.

The Sales Assistant Pedro was so helpful and friendly as was his colleague.

Pedro was very knowledgeable about all products a very friendly gentleman as was the manager.

We had popped into Dreams store and initially spoke with Godfrey and he asked us questions which allowed him to narrow our search down to 2 mattresses as there were so many - there was no pressure to buy and we said we wanted to think about it and decided to go ahead with the purchase. We then dealt with Pedro who was equally as helpful and informative and we are extremely happy with all the service we received throughout.

The Manager (John)was very knowledgeable and helpful during the process, pointing out any problems that may occur before we made our purchase. He was also very polite and understanding. John also pointed out different headboards for us, which we were not aware.