Dreams - Edinburgh - Seafield

The staff member who helped me was helpful and knowledgable about the products. He recommended I try out a number of the mattresses to establish which suited, and gave me a few pointers as to how to make this testing work (remove my bulky jacket, use a good pillow, lie in my normal sleep position). At the sale stage He remembered details I mentioned earlier in the conversation and mentioned them showing he was really listening to me. Most importantly he also went away any left me alone between the start of my visit when he explained how things worked, and the end of my visit (the sale) to allow me to wander and look and try and consider on my own. Which meant I did not feel quite as ridiculous lying on various beds, fully clothed, in the middle of the day. And I did not feel that there was any high presssure sales techniques.

When we came in Godfrey was very friendly offered us cups of tea. He took an interest in the bed we were looking for showing us the various options in store. Great customer service from beginning too end.

The professional knowledge of product we received was of a high quality.prices.The friendly attitude of the sales person was of a high standard. He explained about the type of mattress how it would work for us. He also explained about the 40 day return policy and uplift system more than adequate.

I always buy beds and bedding online but I happened to pop into dreams at seafield Edinburgh due to bad traffic. My perceptions and experience of showroom shopping were totally changed by your assistant Pedro. Not only was he very pleasant, knowledgable and efficient .. he took time to understand my needs and was genuinely interested in ensuring I got the right products. An outstanding experience that means I will highly recommend to others and definitely be back . So much better than trying to use the web!

Pedro,the salesman,was extremely helpful and knowledgeable.He was not at all pushy.

The assistant had been left on his own in the shop for some reason and was really dealing with 2 customers at once but did so highly efficiently and politely

Friendly staff not pushy allowed us to browse without feeling intimidated.

The man that served me was very professional, friendly and helpful. He was very understanding about the specific needs I had and did everything he could to help me make the right choice.

Outstanding service from delightful sales assistant, who could not have done more to help us. We were lucky to have his help though, as he was the only member of Staff on duty on the sales floor.

The salesman was very helpful. Not overpowering, as some salesmen can be. We could browse around on our own without being pestered, but he was there to help once we were ready. We were shown beds, mattresses and headboards in a range of prices from entry level to the most expensive, which was very useful.