Dreams - Gillingham

Good service Howard knew what I was looking for made my husband and coffee while I was browsing because he's disabled and can't walk to well If I need bedroom furniture I always shop at the gillingham store

I am afraid there was no specific reason

Not given time to look around, before assistants pester you. Like to look round first, then when ready to make an enquiry.

The shop was busy we were being served but the man had to go off and serve someone else which meant we had to wait a while but quite acceptable as he was busy

there was only one sales person in the shop that I could see to attend to at least three customers

The store was good but the quality of goods when delivered was very poor. Also the customer care is totally poor

Sorry I wouldn't put highly satisfied for anything unless it was out of this world. I think satisfied is good enough.

When I came into the store there was no body there. I was able to walk in around the whole of down stairs and then upstairs (around 5-10mins) before being asked if I wanted help. The sales assistant was by herself and explained that her manager had just left on personal matters and that she had been in the toilet when I came in. I think that rather than have the store open with one person it should have been closed early. The sales assistant was very friendly and knowledgeable. If the circumstances had been different she would have received a higher score

nothing in particular

The ONLY REASON I was not highly satisfied with the OVERALL experience is because of your ridiculous delivery fee. That is the ONLY reason