Dreams - Sittingbourne

I was satisfied with everything except there is a £10 delivery charge added no matter what. I would have been happy to collect from store as I have a truck, but was told it would take up to 8 weeks to come into the store. Where as it could be delivered the same week. I know it not much, but I only wanted a headboard which cost £159. It should made clear before ordering, as I probably would not have brought it from here.

The man serving me was about to give me three delivery options one for £19 one for £39 and as he was about to give a third a man called Darren said "we don't like using that one" so I wasn't given that option. I paid £19 for delivery and when I got home I looked online and realised the third option was obviously the free one!! I phoned customer service and although I was given a refund straight away I was not offered an apology of any kind. I am very disappointed at this treatment and will definitely not return to the sittingbourne store again.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

Placing the order was fine but some things was not clearly explained, and deliver my was awful not massively helpful in store

I was promised by the sales colleague that my email address was only for the receipt of my purchase which would be sent to me. Now I have this email asking to complete a survey which I am very disappointed You are regulated by the GDPR so I will have my contact details removed from your database

I was satified

I was very satisfied - excellent service given by the two assistants who attended to me