Dreams - Sittingbourne

The staff understood my needs and showed me the related beds

The staff members who dealt with me, Karen and Darren, were friendly and efficient. They were not in my face and when I looked up for help and advice they were on hand to provide the quality and informative advice I needed. I did not plan to purchase on this first visit to Dreams but such was the professionalism of the service I felt confident I was getting exactly what I wanted. I had been to two other stores but the level of service was far below what I experienced here. The products I bought suited our needs exactly. The depth of knowledge of the products and the quality of service was such that I was happy to purchase there and then.

The staff member who assisted us was very polite and helpful and did not try to upsell. He showed us the different price options and didn't push for the more expensive ones.

I had found what I thought was an identical bed online for a much reduced cost but just looking at the photograph on my phone the store assistance pointed out that it was different and quite rightly mentioned that it could be of an inferior quality. I appreciated the advice.

This is our second visit ,first to buy our own bed & mattress then this time to buy bunk beds & mattresses for our grandsons. We had the same lady as our first visit she remembered us & was again so very helpful. Wouldn't go anywhere else. Thanks dreams.

Good customer service, remembered us from our pervious visit, I've spent lots of money with this store and Karen has been very helpful.

We were approached by Gemma upon our visit to the Sittingbourne store. Gemma took the time to explain how to find the most suitable mattress for our needs using the colour coding system within the store. Both myself and my husband were able to try a variety of beds until we were completely satisfied with our purchase. We found the whole experience both educational and very relaxing. Thank you Tom for dealing with the finance swiftly.

We thought Darren was most helpful and was not pushy in any way gave us a lot of information all round excellent customer service all the staff seemed to be the same

ATTENTIVE STAFF We visited Dreams to get an idea of the kind of mattress we would like to buy in a couple of months so that we could save up. We took a liking to one in particular and as we were just about to leave the shop, Darren came back to us to ask how we got on. Darren knew a lot about the mattress we had chosen and told us all the facts. We made it apparent that at the moment we couldn't afford the price, so would be back. He then told us there was one available in the clearance section, which we purchased. Darren noticed which mattress we liked before he spoke to us about the clearance section. He was attentive, kind and an honest salesman, very willing to help us. We purchased a mattress and bed base, without his input and efforts to come back to us as we were leaving the store, we wouldn't have purchased at all today.

I've been into my local store a few times and staff are very helpful and very pleasant couldn't wish for any better