Dreams - Middlebrook

Dawn was very helpful and knowledgable in guiding us to buying a mattress, she offered us a drink and entertained our little boy whilst we tried out mattresses

Plenty of stock to look at and the staff were very helpful.

I went to the store on 1st may 2021 at horwich Bolton hoping to find my new bed. As I entered the store they fallowed all government guidelines for COVID-19 and that made me feel safe straight away. I was in the store less then a minute before Sam who works there asked if I needed help and He did everything possible to help me find the perfect bed. He took me over to the dreams bed match and explained everything what it does, it only takes a few minutes. Sam found me the perfect bed and I couldn’t of been more happier. The delivery wait was a week, I was also very happy with that. Thank you Sam

Remote evaluation carried out to guide bed suitability. Staff didn’t jump on us immediately. Good information given by staff relating to product. Left alone just long enough to enable us to have private consultation between myself and husband about choice etc. Quick and easy online ordering, delivery suitability and payment. Polite and respectful sales consultant.

I visited the store 3 times before I made the decision.. each time I was served by Samuel he was absolutely fabulous.. he answered all my questions and explained much more.. I’ve even told a friend who is after a mattress to go in and ask for Sam .. super satisfied.. Also chatted with Tony he too was extremely helpful.. great service.

Good products and customer service

The store assistant Debra was amazing. We didn't have much of an idea of what we wanted but she helped us make sense of all the products and didn't make us feel pushed over our budget which was refreshing. Debra was very conscientious of COVID restrictions which was reassuring to see as our son is vulnerable so we are being extra cautious

We found the Sleepmatch facility very engaging and useful. Saf was very helpful and patient with us and provided the best suited options. Tony the store manager was excellent and we were sold to the product. The recommendation from Saf was what Sleepmatch recommended. We appreciate that certain products cannot be discounted, but would appreciate more discounts. Overall, it was a very engaging and enlightening trip.

I was welcomed straight away and offered a drink immediately. The lady that assisted me was very friendly and helpful. I went to look at another bed store but came out after 5 mins and returned to Dreams, mainly because of the service I had received when entered the first time. The only reason I have put neither satisfied/or dissatisfied on the quality is because I have not received the product yet. I put Satisfied rather than highly satisfied on a couple of others as I was told the bed cover was 8 years but some of it is only for 5 years. (I found out by reading the leaflet when I got home). Both the lady that helped me the first time I entered, and the Store Manager were very friendly and helpful.

The service was excellent and the personal service was first class. Everything was explained about beds and mattresses in detail and given very helpful advice on which products suited our needs with the information we give.