Dreams - Middlebrook

This is the second time we have bought a bed from this store, due to the quality of the bed we had previously. Before we bought this bed, we visited the store twice and was helped both times by the same employee (Sam) he remembered us on our second visit and we found him extremely helpful, friendly and knowledgable. He made our experience very easy and simple.

The sales assistant samual was fantastic very knowledgeable very polite and very professional knew exactly what he was talking about took time with us , never felt pressured by him , Was offered a hot drink , fantastic my granddaughter went the day before to buy a bed and draws she highly rated Dreams and the salesman samual so took me the following day and samual at Horwich store was there to help us again , fabulous experience at Dreams highly recommend to anyone

We went to dreams at last minute just to have w nosey at beds. We received outstanding service from dreams at middlebrook. From the moment we walked into store we was greeted with a friendly face which was Debra. Debra spent time showing us all the different beds and mattresses and answering all the questions we had which was a lot. Debra was very helpful and very friendly and made us feel at ease. We also didn’t feel pressured into buying anything. When we did buy our new bed and mattress we was served by Sam who was approachable friendly and also someone we had a laugh with. His knowledge was second to none regarding the bed we wanted and the mattress. Again we felt very much at ease with the amazing experience we received in store! The coffee and hot chocolate was delicious. Overall our trip to dreams was a very enjoyable experience and the service we received was exceptional. We have already recommended dreams to our family and friends. 5 star customer service. Thank you so much we can’t wait to receive our new bed 🤩

The staff were very helpful and friendly and met all are needs

Sheraz was really helpful in the Middlebrook store in Bolton. He made me a drink and took the time to explain the stores offerings (products) and payments. The customer service was exceptional and made me feel like a valued customer.

Great customer service provided by Samuel.

The service we received was first class throughout.

Lady was great, didn’t try to oversell but knew everything about the products and services on offer

We were very pleased with the help and knowledge of your sales assistant dawn very friendly and no pressure

My husband and I visited your Horwich store yesterday, and to say we were satisfied with the customer advisor Debra is such an understatement, this lady was not only informative regarding mattresses, helped us use the sleep machine bed, but, was interested in what we both needed, and her recommendations for what to try, especially as I have fibromyalgia was faultless, I could not recommend this lady enough, her hospitality, understanding, friendliness and even the fact that she " wasnt a pushy seller" who was only interested in her sale n possible commission but actually took the time to listen has made both of us committed to buy from this dreams branch in the future, I could only wish there were hundreds of Debras whenever I shopped, Thankyou Debra x