Dreams - Middlebrook

We were greeted with a smile and offering of hand sanitiser. Unlike other rival stores, Dawn did not follow us around and did not continue to pester us or ask us the nature of our visit - as if we were children messing around or not serious buyers. Dawn took no judgement when I had an Autistic outburst and politely smiled at me and continued her task on sanitising the beds - something which was really great to see. When I decided I did want to ask for help, she was very approachable, instantly understood my needs, listened and repeated back my preference, needs and allergies as well as continuing to give me time to speak. Dawn offered myself and my partner exactly what we were looking for, in our exact stated price range,did not rush us and when we did come back to buy the matters, Dawn continued to be wonderful and offered me some water, when she could tell I needed some. Dawn clearly explained the additional matress protection fee and also checked with her colleagues (who were also wonderful) that we could get an nhs staff discount/using blue lights card. Definitely reduced my anxiety of such stores, will visit again. Definitely head to Dreams stores again :)

We were greeted with a smile and offering of hand sanitiser. Unlike other rival stores, Dawn did not follow us around and did not continue to pester us or ask us the nature of our visit - as if we were children messing around or not serious buyers. Dawn took no judgement when I had an Autistic outburst and politely smiled at me and continued her task on sanitising the beds - something which was really great to see. When I decided I did want to ask for help, she was very approachable, instantly understood my needs, listened and repeated back my preference, needs and allergies as well as continuing to give me time to speak. Dawn offered myself and my partner exactly what we were looking for, in our exact stated price range,did not rush us and when we did come back to buy the matters, Dawn continued to be wonderful and offered me some water, when she could tell I needed some. Dawn clearly explained the additional matress protection fee and also checked with her colleagues (who were also wonderful) that we could get an nhs staff discount/using blue lights card. Definitely reduced my anxiety of such stores, will visit again. Definitely head to Dreams stores again :)

We were greeted with a smile and offering of hand sanitiser. Unlike other rival stores, Dawn did not follow us around and did not continue to pester us or ask us the nature of our visit - as if we were children messing around or not serious buyers. Dawn took no judgement when I had an Autistic outburst and politely smiled at me and continued her task on sanitising the beds - something which was really great to see. When I decided I did want to ask for help, she was very approachable, instantly understood my needs, listened and repeated back my preference, needs and allergies as well as continuing to give me time to speak. Dawn offered myself and my partner exactly what we were looking for, in our exact stated price range,did not rush us and when we did come back to buy the matters, Dawn continued to be wonderful and offered me some water, when she could tell I needed some. Dawn clearly explained the additional matress protection fee and also checked with her colleagues (who were also wonderful) that we could get an nhs staff discount/using blue lights card. Definitely reduced my anxiety of such stores, will visit again. Definitely head to Dreams stores again :)

Great service and advice. Store well laid out for customers safety

Great service and advice. Store well laid out for customers safety

staff were very friendly but professional. Very helpful in assisting me to choose the correct mattress for my needs

staff were very friendly but professional. Very helpful in assisting me to choose the correct mattress for my needs

Great service and advice. Store well laid out for customers safety

Great service and advice. Store well laid out for customers safety

staff were very friendly but professional. Very helpful in assisting me to choose the correct mattress for my needs