Dreams - Middlebrook

The lady who helped my parents (Dawn) was very helpful and talked them through what was best for them and let them try a number of mattresses until they found one they was happy with she then went through the prices in detail and also give them a discount

The lady who helped my parents (Dawn) was very helpful and talked them through what was best for them and let them try a number of mattresses until they found one they was happy with she then went through the prices in detail and also give them a discount

As soon as we renters the shop we were greeted by a friendly sales person. He offered us drinks and listened to exactly what we wanted and how much we wanted to spend. He spent a lot of time with us going through lots of different mattresses and what would meet our needs the best.

I don’t usually write reviews. I had to on this occasion as I was phenomenally impressed with our experience. Dawn greeted us at the door and explained the Covid procedures and measures being taken in store. As a nurse who has worked frontline throughout this pandemic, this was clear advice and there was plenty of hand sanitiser, wrapped pillows, social distancing being employed. We were offered a drink and the chance to discuss our needs. We are moving house and had not intended to buy on this visit, we were so impressed with the sleep informative bed which helped us narrow down our choices, we ended up buying anyway. Dawn was relatively new and while she didn’t need to, she asked for some advice from a colleague for some of our questions and both she and Tony were attentive, honest and had our needs in mind. On a personal note, I was experiencing significant back pain that day. I was not rushed, my pain levels were managed with regular opportunities to sit down and treated like a friend rather than a customer. I have told everyone about the high standard of customer service I received and I am looking forward to my new bed. I would highly recommend this store and the team.

We booked an appointment slot online and when we arrived at the store we were expected and a member of staff immediately dealt with us. Sam was very helpful and had great product knowledge. We weren't rushed into making a decision and tried a number of mattresses.

We booked an appointment slot online and when we arrived at the store we were expected and a member of staff immediately dealt with us. Sam was very helpful and had great product knowledge. We weren't rushed into making a decision and tried a number of mattresses.

We booked an appointment slot online and when we arrived at the store we were expected and a member of staff immediately dealt with us. Sam was very helpful and had great product knowledge. We weren't rushed into making a decision and tried a number of mattresses.

We booked an appointment slot online and when we arrived at the store we were expected and a member of staff immediately dealt with us. Sam was very helpful and had great product knowledge. We weren't rushed into making a decision and tried a number of mattresses.

tony was extremely friendly and helpful without being atb all pushy

tony was extremely friendly and helpful without being atb all pushy