Dreams - Gravesend

I was totally satisfied. Would hv liked a darker grey upholstery but not a massive issue.

The gentlemans name was John very helpful and went out of his way to look for exactly what we wanted

To expect a customer to rate highly satisfied , is asking to much, everything was satisfactory, in our case the staff were friendly, helpful , and respectful, only to be expected in ANY shop . You should not go looking for plaudits, they should come from the customer , freely . I know this sounds a bit nitty gritty, your firm is ok , we bought our last single bed and mattress from you , and we're back for more, so don't WORRY

We all like a bargain at the end of the day, the cheaper the better hopefully the product when we have it delivered will live up to it name

I did not require delivery and as delivery is 'free' at the moment, there was a discussion with the manager about a discount. I wad not satisfied by the way this was dealt with and felt that the manager could have done mote to assist me . The sales assistant was very helpful but the manager spun me a take that I don't really believe!!!

I was very satisfied with the help and service I received she couldn't have been nicer and she made it very easy and helped explain everything.

I had hoped for a larger discount on the price quoted especially as this price was the same as quoted by one of your competitors

The staff and products met my expectation. A good range of products to choose from and competent helpful staff. This is my expectation when I go to any store and results in a rating of satisfied. If you're Looking for highly satisfied as a response for meeting basic shopping expectations you need to recalibrate your customer service expectations. I was satisfied with the store but I'm dissatisfied with this survey which for me has damaged the good will established by a satisfactory store visit.

Staff helpful and had good knowledge of products

The mouse at the first pc was not working, sales person had to log on to another pc to process my order, which was quickly resolved.