301 Capitol St,
Grapevine, TX 76051
By Chandu | 10/21/2015
By Survey mini is cool. | 9/7/2015
I was there for a wedding. For the most part the hotel was fine. The staff was accommodating but there were a few staff members who seemed annoyed with us and often made veiled comments when we asked for assistance. The manager on site was really nice though. It wasn't enough to complain about but it didn't make us feel as welcome as we could have felt considering how many rooms we reserved with comfort suites .
By Nikki s | 9/5/2015
It was ok. Stayed for wedding. Several guests complained that reservations were scheduled for wrong dates, there was a mixup with our agreement about the hotel shuttle, and the air conditioning was not satisfactory throughout the hotel.
By JeriB | 7/28/2015
It was ok. 45 minutes after we had been there they have our room to another guest and that guest came into our room. When we complained they said they were sorry but that we should always put the lock thing down anytime we are in the room. Otherwise it was ok.
By AquilaPrime | 6/28/2015
Several lights and fridge in room unplugged why?
By Beep2014 | 10/12/2015
Had a two-week advance reservation for the Comfort Inn at 301 Capitol St. in Grapevine, Texas. Upon check-in, walked into an occupied room. The desk clerk was more concerned with identifying the occupant of that room than expediting us into a different empty room. During our second days stay, we returned to an uncleaned room. Not the kind of service we were expecting for the price we paid.
By SjB | 7/28/2015
Worst experience I have ever had at a motel . Double booked our room to someone less than an hour of putting us in our room. People walked in on my daughter while I was at pool with grandson. Same lady that booked them into my room also booked me in at the desk. Got locked out of room and pool area because the key was keyed for other people they booked into my room. No working ice machine on floor I was on, not told this when checking in or told where I could find ice at. No plate in microwave in order to heat food up. What fresh fruit was on breakfast bar was all over ripe and unappealing. Very upset, not happy and disappointed with this stay. Have notified General Manager on Wednesday, July 29th and haven't back from her yet. She told me she would check on the situation and call me back. Still waiting to hear from her, but not holding my breath.