W Chicago - Lakeshore

Great service.

Best hotel I have stayed in for a few times...beautiful decor and amazing staff!

So great, amazing place

Great atmosphere, love the remodel. Adds a whole new level of class.

Great place

Overall lackluster stay... Room service order was lost in the app and the menu was obsolete, which would be ok if it wasn't the main advertised avenue for ordering room service. (The staff did do a great job of service recovery on that point when they realized what happened.). Room air conditioner died during the night, so the room was hot and muggy during the night and into the morning. (Things break, but those old through-the-wall units look and sound older than dirt.). Bathroom shower curtain smelled moldy, the closet had holes in the wall and furniture, and scuff marks all over the walls. Elevator service was painfully slow as well.

Expensive, decor and atmosphere were odd and off putting.

Not for me.

The lakeshore hotel was terrible. Loud guests and dirty smelly rooms. Never coming here again