Big O Tires

Came in for a brass wood screw in the tread. Called prior and David said to just come in. arrived 10 mins later and tyre fixed up in <30 mins under the road-haz warranty with the Big-O tyres. No muss, no fuss. Just the way it should be. I've sent several of my friends to this store because service is effective and efficient.

Very knowledgeable, kept price under quote

Good service and the person explain me the problems with my car!

I have been coming to this big O tire location for 20 years. I always receive perfect service by professional techs.

the work that is being done is done in a timely manner

Went longer than originally estimated.

Free installation but yet charged with labor

Due to not asking me if I wanted to replace bad filters cause the last oil change I knew they needed it but never asked or told me about them and they were not changed so I did it myself. My tires were super low on air and they didn't let me know. I know it was just an oil change but every place I've ever gotten one they always checked simple things.

I arrived a little early for my appointment. It took close to an hour for them to even move my car into the shop to begin the oil change. They also told me my tires were bald so there was no point rotating tires, but one of the tires is practically new, so the definitely should have at least rotated that one. They tried to sell me on getting new air filters but they were just dusty and look almost new, and of course they tried to get me to buy 4 new tires, claiming they were all bald, which is false. I don't appreciate being upsold on items that I don't really need when all I needed was the oil change. All in all, if they would have done the oil change when I arrived for my appointment, not almost an hour later, I would have been more satisfied with the service.

They were supposed to rotate my tires and I was told that they did not do that because the best two tires were on the front… I purchased all four of those tires at the same time, and they needed to be rotated.. It was included in the price