Big O Tires

We had 4 new tires put on and were told that we needed to have a $150.00 alignment that is supposed to have a 3yr warranty. We had an alignment billed to us on a previous repair that should have covered it but the GM stated that alignment was only good for 90 days. What a rip off.

Well since Doug is no longer the owner. You have already raised prices in certain areas that don't make sense. 149 for 3 year alignment or 99 for 3 months. SMH. Had some tires put on my truck. New owner tried to take me for 3 grand to replace steering arm and a sway bar link. They are crazy. Doug took care of you no matter what. These new owners are just out to pad them pockets!!

Was not their fault since I walked in

Appointment was for 9am, didn't take my vehicle back to work on it until 9:30am. This same thing happened with this location with a different vehicle I own in the past.

I wasn't told about all the pricing things like the disposal fee the Kentucky tire tax

They did an awesome job. They were friendly and got the inspection done quick. They should keep up the good work and do the same things they have been doing.

The people behind the desk very young, inexperienced! Told one thing but not true to what told. Asked for something but they forgot to do what was asked. Very inexperienced, not a good experience. Need more QUALIFIED people in your shop.

labor charge was kinda high

Sell tires which I could afford. Company discontinued kind I had purchased before and brand carry now, almost doubled in cost

Be honest about what equipment you have available. I requested my engine to be scanned and no one told me until I picked the car up that the scanner was not available. Also, provide an updated oil change reminder sticker (mine was not updated) and if you are going to put "changed oil life on car" on the receipt, actually change it or tell me you didn't.