Midas

I used a $20 off coupon and still paid $82 for a synthetic oil change. That seems high to me.

The service was to repair a cylinder 3 misfire. Bad coil was ultimately the issue. What I didn't need was for an upsale to replace all 4. Seeing what the problem was and ease of repair. Its something that can be done in my driveway. Instead of automatically trying to upsell the customer, at least provide the options on service next time. At least I had the knowhow to ask. I think the honest approach when it comes to servicing the car will better build trust within an industry that sometimes is lacking with technicians. With that said, the tech and manager were helpful and answered my questions when I asked and we came to an agreebable number for what was immediately needed to be done.

CUSTOMER SERVICE WAS GREAT AND SERVICE WELL COMMUNICATED

If he didn’t seem so eager to get business. Include speaking of things he had no knowledge of

The first associate quoted $79.99 for a full synthetic oil change. The associate who checked me out said the quote I got was inaccurate and it would be $10 more. I thought they should be on the same page.

1. Management was rude to the service employees. He was too busy watching youtube on his ipad. Two seperate occassions one of the employees asked a questions he reacted like he was being interrupted, although he was doing nothing but watching his ipad and sitting behind the counter. 2. Stop selling a service and instead fix problems that are requested. 3. The salesman/manager gave me a price and told me that my coupon was included, although he had not even looked at my coupon to know what I was presenting. 4. It was obvious to me that he was racking up the bill before he even took the vehicle for a test drive. He quoted me over $600 to replace rotors and brakes. I was able to get the same service completed for $150 less from a shop that I felt was trustworthy, not just trying to sell me something I did not need.

I brought my mustang in for an oil change. When I had made the appointment i asked if they rotated tires as well when you get an oil change. They told me yes it’s part of the policy. I also had a leak in my tire that I asked them to patch. They said they would do that for me. But when I picked up my car it told me that my tire pressure was the same and the tire with the leak in it was still in the same spot not touched at all which then tells me they never ever rotated my tires either. So then how I’m I supposed to believe they even changed my oil. I will never come back. I do not trust this company. Also, the wombat the counter is completely unprofessional and rude. Definitely should not be talking to customers. It’s embarrassing.