Midas

Appointment time not honoured. Two hour wait from appointment time before diagnosis. Interruption of service for unexplained reason leading to further delay. Seem to be over booked. Bumped because others were able to come sooner.

Wrong vehicle part ordered

Time. My car was there for 6hours for tires and simple maintenance . I expected it to be done and ready for me by the time I was off work. But had to stay an extra 50mins waiting...

I went in for a tire rotation and oil change, however they didn’t rotate my tires. They did not inform me that it wasn’t done, I just noticed when I got home. The appointment was also 5 hours long, which seemed excessive for an oil change. I called and left a voicemail once I noticed and no one called me back.

I waited 3 hrs for an oil change! Totally unacceptable!!

I was told to bring my vehicle in between 9-5 I was there at 9:00 but no one told me that they would have my car ALL day to me that does not respect my time and that it isn’t valuable. Other than that I thought the service was fine even 9 to noon or 1 to 4 I would be happy with but the whole day when no pick up service is offered no that is just not acceptable

Better detail on the service order details would be good. Ability to explain what was done on the vehicle at pick up is appreciated, especially when you're taking a $3000 payment. Ability to provide a refund back to a Visa card when that was the method of payment.

My Jeep was brought in and it took 2 months to resolve the issue. Majority of the time the jeep was not in the shop it sat in the parking lot. Other vehicles that they could make more money on were worked on instead of the jeep. At least be honest and not tell the customer you are working on the vehicle when you aren't. Finally the jeep had to be taken to Dodge to identify issue. Then it sat for another week not being worked on.

If there’s a deal for $40 oil change and tire rotation make sure you only charge $40 and also rotate the tires