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By Customer | 8/30/2022
Train staff in communication to customers and in completeness of service and in a voice that can be clear and loud enough to hear
By Anonymous | 8/2/2022
Had an appt for tire installation at 12:00. Was told it would take 2 - 2.5 hours. Left the shop and came back in 2 hours and NOTHING was done to my vehicle. Took almost 4 hours to complete, which is fine if I was told it would take that long I would have planned accordingly.
By Elizabeth S. | 1/10/2024
When making the appointment asking the customer what will the appointment be for and making sure BOT has all the items needed for the work to avoid making the customer spend all day waiting for their car.
By Jeff L | 12/29/2023
Honor appointment
By S.H. | 8/15/2023
Doing their job correctly.
By John B | 3/11/2023
I will never go to Big O Tires again. I will tell everyone that you are crooks and tried to rip me off until I caught them!
By Anonymous | 9/15/2022
By having management that have better customer service skills and a location that actually honors appt times
