Big O Tires

Use appointments so service timing is predictable for your customer

After first going back to Big O Tires a few weeks after purchasing 4 new tires for my car, it took 7 months for the staff to find a slow lead in one of my tires. I was given bogus reasons for the slow leak for months, the weather changed, the pressure gauge in my car was broken, new tires need to have air added each month, etc. When the staff finally found the leak, I was told that the warranty would not cover the damaged tire because I did not purchase the protection plan (which I was not offered) and the tire could not be repaired because the puncture was too close to the wall of the tire. I therefore had to purchase another new tire. When I received my car back with the new tire installed, the car’s radio station had been changed and the sunroof was not closed properly. I do not understand why the installer needed to listen to the radio and open the sunroof to install a tire. I will NEVER go back to Big O Tires.

I brought my Tesla in on 6/23/23 at 1:45pm and said my right front tire was leaking air. Gavin then looked at the tire and found a screw in the tire and said they could fix the tire in about an hour. I came back in an hour and they said the car was ready and all fixed and charged me $60 for the repair. I drove off to make an appointment and then stayed overnight in Healdsburg. When I went to the car in the morning, the right front tire was low at 24psi so I went back to Big O. The same screw was in the right front tire. Gavin explained to me that there was a miscommunication with the technician when I brought the car in the prior day and he had actually worked on the right rear tire and found nothing wrong with it. They then properly plugged the right front tire and told me there wouldn't be another charge. I had already paid the $60 the prior day with the tire not being repaired. After the tire was fixed, I had to ask the current technician to fill up all the tires to the same psi as the fixed tire was 10psi below the other. This experience has to be one of the worst I have every had!

Big O did a tire repair on my left driver side. There was a screw in it. They repaired the tire and told me that the light would likely stay on for a little while but it would turn off. The light didn’t turn off after I drove 10 miles. After my stop,. The light was still on, upon returning to my hometown of Healdsburg. When I looked at the tire that was repaired, it was extremely low and there was only 15 pounds of pressure in the tire. I asked the associate that Assisted me if they checked the air in the of my tires “ oh yes!” When I got to a gas station where I could get air into the tires, I had 15 pounds of pressure in the repaired tire and 30 pounds each in all the rest of the tires. The tires hold 35 pounds. A nice young gentleman assisted me with getting air into my left front and all the tires. I drove home and the next morning there was still air in my left tire. Today when I got out of Phone tearing at a Red Cross Lead shelter, the tire was still fine. It was very clear to me that they did not. Put air in the tire they repaired, nor did they bother to put air in the rest of the tires. Extreme negligence inexcusable