Big O Tires

The place was dirty, I waited for 2 hours with no guest WIFI. The coke machine was empty and not working

the process took longer than expected...in other venues the service people put paper mats on the floor to keep the floor clean and readjusted the drivers seat to the original position. Also, some of my stuff from the glove compartment was on the passenger side floor.

FLAT TIRE COST TOMUCH

The tech who serviced my tires never checked the tire pressure after rotating. All tires were under inflated.

If a customer has an appointment, honor it. Especially if all the work stalls are vacant... time is valuable.

The people barely communicated with me. It almost felt like I was bothering them.

Had an appointment time—arrive on time but service was not available until an hour and a half past appointment. Off gassing of display tires was very strong as I waited for the 1.5 hours in a very cold area. Lastly, was told (for the first time) tired, regardless of condition, will not be serviced that all tires are aged at 6 years. We have three vehicles with Big O tires, two of which are used very rarely and stored. So, is this true? Emergency horse trailer and 3/4 tin truck to haul.

Not that great of a place. Not even sure I got the services I paid for after picking up and things were not in order. Did not top off fluids, not even sure they checked the oil. Had to ask for washer fluid. Thought they would check the tires I’m pretty sure they did not. Maintenance light was still on and I had to return to have them turn off. He blamed the last oil change people for this which is impossible. It came on last oil change and it turned on early. To hard to explain. Just kinda a yuck experience.

Employee did not help me at all. He basically said I needed new tires when thread from tires are clearly good. I've purchased tires before from you guys and its been good. And when I need tires rotated you guys do it even after warranty is expired. I just get a friendly suggestion im going to need tires. I've bought used tires before and they are like what I have now. Just feels like I'm being scammed. Its like if i purchase a TV and guarantee expires after 3 yrs then I should get a new one? Thats ridiculous.

First time in since new ownership and had previously been a customer for several years. Representative not very friendly or engaged. Took 25 minutes for my car to be put in garage which made me concerned about getting out in an hour to get back to work, although I did get out in slightly over an hour. Old service paperwork had check off list and about checking fluids, wiper blades, etc. this had none of that. Nothing was communicated about anything noticed with my car and didn’t seem to be part of the service? and yet it was more expensive than in the past. Extremely loud music coming out of garage which didn’t lend a professional vibe. Nothing seemed unclean about the place. Did not use the restroom and waited at the table outside.