Dreams - Yeovil

Debbie understood my needs and asked my the right questions to find the Right bed for me. She didn't push the sale of a mattress to go with my bed. She was friendly and polite and very helpful.

The man who served us was great

We were greeted by Debbie who showed she was both knowledgeable, friendly and even sort us refreshments and if that was not enough she made sure our requirements were not only met but fully explaining how the beds were made and delivery details. It is often said that you can only judge best practice if a problem happens how does the company respond well I can tell you that one did and contact with Dreams went like a dream with the problem being sorted within ten minutes again with a full explanation of how it was going to be sorted. So well done Dreams for making our dream of a good nights sleep come true. Regards T.B.Vaughan

Knowledgeable assistant, advice confidently given, eade of ordering.

As it was mid-week the store was very quiet, but we were left alone to browse before needing advice from the assistant. Paul was very helpful in advising us of the various mattress toppings available and was very professional and informative regarding our needs. Explaining the difference between memory foam and jell topping and were able to try both and found the jell topping to be more suitable.

Kim, who served us, was very helpful and offered pillows and advice for trying the beds. She explained the difference between different mattresses and their construction very clearly. We did not feel that the sales experience was at all pushy and therefore felt very comfortable taking our time over our choice.

We walked in store, was greeted by Paul, we quickly explained what we wanted and were showed a number of options to suite out needs.

Excellent service from someone who clearly knew what he was talking about. We had looked on-line, but the shop experience was far and away better. You will never construct a website which can show all the beds TOGETHER, and have an expert on hand to discuss with you the pros & cons of individual items. Your employee at the Yeovil store is a gem!

Staff are pleasant & knowledgeable both at Yeovil & Bristol. We bought our first adjustable bed from Dreams about 10 years ago & replacement mattresses for that & other beds since & never disappointed with the whole service.

Mostly because of Kim, the sales assistant. Very pleasant and very efficient.