Dreams - Yeovil

Dan was very knowledgeable, and took time to listen and to offer advice.

I came to the store to look at a bed that I had seen on line and was very pleased when i saw it.

Nice not to be pestered on arrival but great attentive service when asked.

The service was very good, Kim was very informative and helpful

The only problem was a slow computer - but that is technology not a human error.

Very helpful assistants in store willing to help and advise

We actually started off not overly impressed when greeted by a friendly but slightly awkward man when we entered the shop. Rather than trying to immediately engage us in conversation 'is this your first visit to Dreams?' we would prefer a simple hello, can I help you (No we're just looking thanks) just let me know if you need anything at all less salesy approach. However, the shop was clean and welcoming. The reason that we are rating the experience highly satisfied is that we were so impressed with the manager Kim who dealt with us once we went and asked her a question. She was engaging and friendly and answered our questions with obvious knowledge (without boring us!) To be brief, we don't automatically warm much to sales people, however, in the space of about 20 minutes Kim took us from looking at the cheaper end of foam mattresses to finding us our dream mattress and pillows. In fact the words she said were "would you like me to find you the mattress that will make you feel loveliest?" I dutifully followed entirely expecting to go back later to the one we had already l seen - only to find it felt utterly fabulous along with two new pillows - can't believe it! Thank you.

Dom who served us was extremely helpful and knowledgeable.

Knowledge of sales person (Dom) was superb He guided us through the different options with confedance and we walked out happy with our purchase

The staff were all friendly and helpful and aided us in choosing the right option.