Dreams - Yeovil

Made to feel welcome but not pestered. The assistant was available to ask question and was given time to try different mattresses. Also offered a drink while waiting for the order to be completed.

The sales assistant in Yeovil was Dominic and he was extremely helpful and very professional. There was no pressure and his product knowledge was excellent. A very nice guy and I would certainly recommend the store and products to my friends and family.

Attentive polite and very knowledgable thorough service.

Emily who dealt with us was extremely courteous helpful and knowledgeable.Nothing was too much trouble she answered all our questions and did not pressure us while choosing our purchases well done Emily

The staff were friendly and professional. They made me a cup of coffee and gave me a pillow to use when viewing the beds I was looking for.

Very friendly service, Emily was very helpful.

I was looked after beautifully from entering the store to even being helped to the station with a blow up bed.

Satisfied with the bed I bought it matches the other one which was the idea as I needed another double bed;assistant was very helpful and knowledgeable with the mattresses.

We visited the Yeovil store at a quiet time. Emily allowed me to browse the type of mattress I thought I wanted but when I was in need of assistance she was there. Her knowledge made me completely re-think my mattress purchase. She was so helpful but not at all pushy. I ended up spending more than I had planned but I know I have got a great product that will enhance my sleep. I complemented the mattress with the purchase of a new pillow. I'm waiting for mattress delivery but the pillow is making a marked difference to my sleep already!

Emily met and greeted us with a professional approach Ascertained my problem then presented products in a professional manner. Cannot praise her enough for the way she handled the transaction. When we decide to purchase it then went a trifle over the top.. We were asked if we wanted to extend the warranty period which we declined on to be told she was going to tell us about it anyway. Our eyes glazed over after a few minutes. This was followed by production of masses of paper in three packages all of which the items upon were gone through despite ear package, in essence, being the same. At his time we both switched of and wanting to get away. We do not consider this the Emily's fault as he must be under some instruction form HQ to go through this procedure come what may. To improve customer relations it would benefit future customers being spared a marathon and also saving Emily's voice for the next customer. Would purchase in future bu t advise whoever was serving me to omit all the trivia over and over again. You are fortunate in having Emily working for you who could not have been more professional had she tried