Dreams - Yeovil

Very helpful and attentive staff, good advice (based on common-sense and my prior internet research), good selection in store.

Emily was an absolute star and talked me through all of my options. She was kind and polite and offered both of us a cup of tea upon arrival. I've never experienced as good a customer service as when she was dealing with me. Thank you Emily!

Made to feel very welcome and comfortable despite having 2 small children with me. Genuinely couldn't of asked for any more.

I was greeted by Kim who was not only very knowledgeable but also very helpful and pleasant. There was no pressure to purchase but Kim was most attentive and made the purchase easy

We went into the store to consider what beds we could get for guest bedrooms. Kim was so helpful that we placed an order. She took the the time to show us the ex-display models, explain the difference between mattresses and help is het what we were looking for within budget. We were very grateful.

On entering the showroom, we were given a very warm welcome from staff member Emily who ask if we needed any help or just wanted to browse, we said we wanted to look round first but with just a few pointers, she left us to browse after offering tea or coffee. After a while we thought we had chosen, we called Emily over, she discussed our choice but she pointed us in the direction of another range which was a far better choice. Emily was very knowledgeable about all of the showrooms stock. She emphasised the need to take time and to make sure our bodies were perfectly in contact with the bed and the correct way to lay with the pillows also. We purchased with complete confidence that we had made the right choice.

This was our first visit a Dreams store and my wife and I were extremely impressed with the overall service of your staff, and the professional manner in which we were served.Emily was very helpful and gave us help to find the item we were interested in and to give us details of the product, also went beyond by offering us refreshments.

We visited to buy new mattress. the assistant Emily greeted us immediately and was very helpful in making the right decision. Her knowledge was second to none and the delivery date was much sooner than we thought it would be. She kindly offered us a drink and was very friendly from the start. Nothing was too much trouble. Well done. our validation code is 200

I had phoned up the store to check the availability of a particular bed, which had been discontinued because of the age. The girl on the phone was so helpful and and encouraging I was convinced to come to the store. When I visited the store (yeovil) I was served by Dom (validation code 200) who was especially helpful and encouraging; he was not overbearing or pushy, but showed great patience while I was trying the mattresses and choosing. Having made my decision, he explained slowly and clearly the insurance/protection cover. And along with a cup of coffee I was able to relax and go home confident that my new mattress would be delivered the following week.

Sales assistant very friendly and helpful. Appreciated the mug of coffee