Dreams - Uddingston

We were continusly trying to be up sold with pillows & mattress protector it can get frustrating when you dont want this but the sales peason keeps trying.

Initially met with a rather overzealous assistant

I have not yet received the items so I cannot comment on being highly satisfied with the quality of the product. Was a bit disapointed in the delivery charge. This I believe is overpriced.

I have shopped at dreams on a number of occasions to purchase beds, and am happy with the service I received

It was not a thrilling highly satisfied experience. It was a business transaction conducted in a pleasant satisfying manner

My only gripe is the delivery charge for the mattress which added a third again to the total cost. I discovered later if I had ordered online I would have received free delivery. From now on I shall use the store to view and try out items then purchase via your website.

Staff friendly and knowledge of products good

The different methods of measuring firmness between stores should be industry standard

Megan who assisted me in store was awesome. There were significant delays however when trying to pay. Was sale time I suppose.

After completing the purchase of a new mattress I was informed that there would be a charge of £49.00 for delivery. Being an OAP this charge really shocked me as I actually live quite locally. If I hadn't completed the purchase before I knew this I would have cancelled the goods. It's shocking to be charged for delivery when the item price was above and beyond cheap even at half price. I will make reference to delivery prices in future.