Dreams - Uddingston

The thing that set this visit apart from other stores we had visited browsing for a replacement mattress was undoubtedly the faultless level of customer service received from Lesley. Having worked within the service industry for many years, I am very particular about customer service experience for the end consumer; I have to say Lesley delivered a masterclass during our visit and was undoubtedly a major factor in us making a purchase during our visit. Even form the point that I call ahead to check that the branch was open, her demeanour was pleasant and helpful; on arrival at the store, by chance, it was also Lesley who greeted us and it really only got better from there. Her personable approach aside, Lesley demonstrated all the desired characteristics that I would look for in someone assisting me in a purchase - knowledgeable, objective, relatable, and most importantly, NOT pushy! We went in with an idea of which mattress we'd likely end up purchasing eventually. We came out having made a purchase which actually ended up saving us money, even after buying extras such as bedding and pillows! All thanks to honest, impartial, friendly advice from Lesley. Give this woman a rise!!

Overall a good experience during uncertain times. Dionne was very helpful and took plenty of interest and time to find me the perfect bed.

Overall a good experience during uncertain times. Dionne was very helpful and took plenty of interest and time to find me the perfect bed.

Overall a good experience during uncertain times. Dionne was very helpful and took plenty of interest and time to find me the perfect bed.

Overall a good experience during uncertain times. Dionne was very helpful and took plenty of interest and time to find me the perfect bed.

It was a very nice experience during covid. The service was excellent, very pleasant and knowledgeable and although all the social distancing was in place and masks were worn I was still allowed a coffee. This was a nice touch.

It was a very nice experience during covid. The service was excellent, very pleasant and knowledgeable and although all the social distancing was in place and masks were worn I was still allowed a coffee. This was a nice touch.

It was a very nice experience during covid. The service was excellent, very pleasant and knowledgeable and although all the social distancing was in place and masks were worn I was still allowed a coffee. This was a nice touch.

It was a very nice experience during covid. The service was excellent, very pleasant and knowledgeable and although all the social distancing was in place and masks were worn I was still allowed a coffee. This was a nice touch.

Sales assistant kept to social distance and had on face visor, she set up machine to get correct mattress for my daughter and explained the ones to try and gave cover to put over pillow when trying out. She was very helpful with everything.