Dreams - Truro

The added extra cost for delivery of new bed, cost of taking the old bed away having to place the old mattress in a green bag, cost of putting the new bed together The bed cost £518 with £100 extra costs’ very hard sell for us to buy other things in the store, I accompanied my 85 year old father and not use to a hard sell

Service was satisfactory . We were given the right amount of attention questions were answered knowledgeably . Coffee was offered but declined by us while the paper work was filled . Overall reasonable experience buying a bed .

When I arrived, the salesperson was sat at a desk. She said hello but didn’t get up to offer assistance, not even after 10 minutes of me wandering around the store trying to find what I was looking for. I had to approach her and ask for help.

The display was not operating correctly and waiting for an engineer. Unfortunate. The item I purchased was carry home so could not rate delivery time. The other mattress was purchased from manufacturer outlet, ex display with £700 discount. This could understandably not be price matched.

We felt there was the potential for discounts to be placed on products but staff did not know these without taking to another colleague

I found the extremely hot air conditioning slightly off putting whilst trying beds as it made you feel uncomfortably hot & difficult to discuss things due to it being so loud.

When to look around but an very happy to make a purchase

not all stock from website we were interested in was at the store

We were charged £9.95 to select either a morning or afternoon delivery. We find that most companies do this free of charge. Would really have expected to choose a smaller slot for that cost

I have nothing to compare it with and can not challenge the knowledge