Dreams - Swansea

knowledgeable and friendly staff - really comfy mattress bought

Ricky was really helpful he offered us a cupa and give us a run down on all how the offers . He showed us a dvd on a mattress that we liked and he was so good that we decided to buy and thinking off maybe getting one for my dad in a few months. Llansamlet swansea

SALESMAN WAS PROMPT AND ATTENTIVE TO OUR NEEDS. SEEMED VERY KNOWLEDGEABLE ABOUT ALL OF THE PRODUCTS THAT WERE AVAILABLE. GAVE US ALL OPTIONS ACROSS THE PRICE RANGE AND ALSO CLEARANCE ITEMS, WHICH WAS ONE OF THE TWO MAJOR ITEMS WE BOUGHT,

I was informed of the quality of my purchase and offered a half price deal on pillows which I bought. All steps of the process for delivery were explained to me and I received text messages informing me of progress of my order.

Good bed selection. My wife and I agreed quite quickly on a bed. Store was warm and clean.

We went to the Dreams store at Llansamlet, Swansea. We were immediately approached by Gareth the manager, who was friendly and knowledgeable. We needed an orthopaedic or very firm mattress for my son who has a back injury, but our budget was tight. Gareth did everything to help us find the right mattress, at the right price. He placed a reserved sign on mattress we liked so we could visit others stores to compare prices and quality, and to give us a day to think about the purchase. We visited 4 others stores, but the standard of customer service and quality of product at Dreams far outdid anything we experienced elsewhere. The next day we phoned Dreams and bought the mattress. Sue, the store assistant, took the call; she was also friendly, efficient and knowledgeable. Delivery was promised 2 days later. The driver phoned this morning to confirm afternoon delivery, this was followed by a text with the driver's mobile no. the delivery time, and a link to track progress. This is brilliant customer service and I will always go to Dreams for any future purchases of beds or mattresses. Please pass on my praise and thanks to the team at Llansamlet, Swansea Dreams Store.

The store was clean and inviting and we were given some very relevant information about the product we were looking to purchase that we were unaware of. Both members of staff were helpful without being pushy - even offering us a coffee. When we had decided on our purchase Gareth did the ordering smoothly. Would not be afraid to return or to recommend this store.

The man helping us was very friendly and helpful. He was able to answer all of our questions and didn't rush us to make a purchase. His name was Ricky.

From when I entered the store Gareth was extremely helpful but not pushy. He was very professional but also able to have a joke when I instigated one. He took time to show me suitable mattresses as I have arthritis in many areas of my body. The shop was clean warm and welcoming. The paper work didn't take too long and everything was explained clearly to me.

Friendly assistant who explained the difference between different types of mattresses and was prepared to spend time with us while we made a choice