Dreams - Swansea

The lady who served me and my partner listened to our exact needs. In previous stores staff have attempted to up sell to much more expensive mattresses, but this staff member was quick and courteous. She found us an ex-display foam mattress which was twice as thick as the one we were looking at but for the same price! We were very happy, she also gave us some brand new pillows which was perfect as we had mentioned earlier in the conversation that we needed some. Overall she was amazing, quick, efficient and kind.

You assistant was professional and understood our needs. He was efficient in processing our order. The mattress we required was in the clearance section so we had this almost immediately (husband collected in van following day). We only have to wait for the frame now. Very happy with price and seems a quality mattress.

Very friendly and knowledgable of the products Had plenty of time and patience, My wife tried out several beds,the only one who was getting impatient was me.! Very impressed with the staff. G .R.Owen.

I have been looking for a new bed for quite sometime now and as I suffer with back problems I have been struggling to find the perfect bed to suit my needs. I found the one and the sales assistant (Ian) was very helpful and he ordered the bed so quickly I was shocked at how quick and easy the whole process was. I am so satisfied I would go back time and time again.

This was mostly due to the customer sales person I was getting assistance, Ian I believe. Very friendly and ran me through a bunch of different options for my requirements and answered any queries I had about a variety of products.

Ian was welcoming and friendly, extremely helpful and polite, not at all pushy, and we came away confident in our purchase and more than satisfied with the price we paid.

Very helpful advice. Friendly service. Quicker than expected delivery.

Excellent customer service, friendly salesperson

Visiting was easy with no preasure by the salesperson we looked . Asked questions about the products .and very happy with the visit.

Sue the lady who dealt with us was very pleasant and professional. She gave us time to look around before approaching us (which is what I prefer). We had bought a mattress 3 months previous and wanted to buy the same one. She soon found the previous sale and a new purchase was done very quickly. Overall excellent visit as we had an enjoyable visit to the store and would highly recommend it to others.