Dreams - Staples Corner

As there were only two billing terminals, I had to wait for significant time to get my products billed and financed

Range of products in store slightly limited. Couldn't use American Express.

Takes a long time to do all the paperwork.

Because I got what I wanted.

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Items could not be delivered for some time. Paid extra to have mattress delivered on 11/1 to coincide with moving into new flat. Bed frame not for 1 month and I have nothing else to sleep on. Received text saying mattress will now be delivered 18/1. I now don’t know what I’m going to sleep on for a week!

We had to wait good 40 minutes for assistance to be available. I knew what we were buying. I had to request twice assistance to place the order

Overall the service was fine, not exceptional. As we walked into the store the staff were charging their phones on the bed units, sitting around the store and moving the remote controlled mattresses up and down. Later on the staff were arguing between each other but loud enough for the customers to hear.

Delivery time !too long Please order on 24 Nov, promised delivery time up to 4 weeks... Received callwerk after place order , and was given delivery day 10th January ?! Now from 24 december to 10 january will sleep on the floor , which not unelectable at all

i wanted to finance but you were very confused customer service spent long time and put different code to the system but no result i forced to pay cash and buy less item , your return policy is not satisfactory and not even cancellation terms although your products are very satisfactory