Dreams - Staples Corner

It was ok getting my bed and the stuff where good. It was the price of my bed it was more than I thought it would be when DREAMS says it's all half price on the TV and you go there and get the bed then it's more money £869-00 and this thay says is half price..so how much was it in the beginning £££££££££££

the thing that i was not best pleased about was that i was only informed about the no refund policy after i had paid the money, as i was being given the paperwork to sign... also i'm confused as to why i can change for a more expensive product and pay the difference but if i go for cheaper you will not refund the difference...?

I was not expecting to have to pay the delivery charge of 39£ after spending 399£ on the mattress

Colleagues of the person who I was dealing with were extremely unprofessional (one woman was even giving a massage to him whilst I was being dealt with- after which I had to say I was extremely distracted). Super unprofessional 20 something year olds trying to 'sell' beds. My advisor was very helpful and friendly and agreed his colleagues were really unprofessional and it was evident that his co workers clearly needed more training on their job and work ethic.

I was highly satisfied with Krystal customers service, her product knowledge was excellent I was fully happy with the service.

too expensive. not all mattresses were available in store

I called Ali to say that I the link he gave me to register for the 100 night trial money back guarantee did not work. He told me he'd get back to me. Never did.

The service was great and Wojcjech who served us was fantastic. The only reason I ticked satisfied rather than highly satisfied is there were no display models available of any of the headboards I was interested in, and I really wanted to see them in real life before buying. It would have been perfect otherwise.

Because there where a 30% off in linens if I buy a bed and at the end when I got home I found out the guy not have done the discount. I bought a duvet set cover and a fitted sheet. He only done the discount on the fitted sheet and not the duvet set.

Pricing is confusing adding delivery, should be free when purchasing big items. Not competitive with other retailers.