Dreams - Staples Corner

Dreams were advertising sales, yet the sales were very specific and limited.

I wanted to have more items to choose from for the product I was looking for. These items were limited. There were no frills. I wanted pillows to be included with the memory foam mattress I bought but it was not and wanted to charge me extra. Very rigid and no bending backwards or concessions if I was buying more than one items just because delivery was free. The staff told me Dreams has no flexibility and very rigid. So I was disappointed and there was no flexibility. The store at staples corner was being refurbished so there was smell and the floor was in a mess and dangerous. It should have been closed for refurbishment and not let public suffer. So I was disappointed in more than one ways. There was only one staff and it took for ever to be served. There was no drinking water. The staff gave me tap water in a mug which was not appealing. No bottled water available. So it was not hygenic. The customer care was not appealing. The showroom was a real mess and lots of workers around. Backdoor open and it was cold. It was a very poor show for Dreams. The beds were so close to each other I almost fell. my first time in Dreams and it not very nice experience.

The colour bed i wanted was out of stock and my guest was coming.So i had to get second choice.

This was my first experience shopping in Dreams so I had nothing to compare it to. Overall satisfied with everything and delighted to find something I have been looking for and didn't manage to find anywhere else,.

we have searched our matress on line we appreciated the help in the store to understand more .

I was satisfied with the attention given to me. The staff was there always to answer my questions

It would be better if the assitants have Ipad to proceed the payment quickly as I have been waiting for more than 10 to 15 minutes to resolve the purchases. Luckily, I have time to wait but other potential customers might be just walk off due to shortages of the computer to process the payment at once.

The staff were very friendly and helpful. 1) However it took some time to get quotes. staff seemed to be queuing to use the one computer for looking up stuff, getting quotes & putting a sale through. More than one terminal is needed to ensure customers are given quotes quickly and easily. Should increase your sell through rates. 2) Policy / Clauses - in the small print it says that I dont not have the right to return the good within 14 days. That seems illegal and against customer's right. Also a company that would impose such a thing, doesn't seem like a very nice company. One that is more obsessed with profits than customer needs. In future it might mean that I chose to shop somewhere else 3) store in staples corner is drab, uninspiring, badly laid out & in need of a refurb. Toilets were awful. We spent nearly £2000 there - you want to spend that type of money in a nice place. 4) systems - it seems like the internal product / sales systems are not flexible enough to allow sales staff to offer the right type of incentives to seal the deal. It looks unprofessional to do 'workarounds' to get the right discount for the customer - systems should be made more sales friendly.

I came to Dreams in the hope of buying a mattress. While there was a wide choice of beds, it was not easy to find the mattress I was looking for. It would have been helpful for there to be a catalogue listing the choices of mattresses and the relevant pricing list.

How satisfied can you be, buying a bed.