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By Rana N | 12/27/2019
I was happy with the service overall, but while we were placing the order, the store got busier and the assistant became a bit rushed and distracted as there were others waiting for his help. It was a busy period, but perhaps not enough staff on duty.
By Monika | 12/1/2019
We were very happy with the assistance provided by the Dreams’ team member (apologies, Ive forgotten his name, it starts with “Y”) and the general experience. The only unsatisfactory thing was a 5-week lead time. We were hoping to have our new bed delivered within the next two weeks and might consider placing an order online next time we shop for a bed as lead times seem to be shorter.
By Claire | 11/30/2019
Had picked out two mattresses from the shop floor. We reserved both but when we returned one had already been sold. Our very helpful salesman was on break and the gentleman who served us was unapologetic and unhelpful. He didn’t listen to our needs and was clearly trying to work the system and sales figures with our order. Very unprofessional.
By KK | 11/22/2019
One strong piece of advice I can give is to use some kind of fabric freshener every once in a while on the beds. The beds smell, and lying on them is not a pleasant experience at all.
By Natalia | 11/17/2019
Miscommunication about the delivery
By Kestutis | 11/6/2019
Because I need to wait my delivery 2 weeks
By Anonymous | 8/6/2019
I am satisfied with service and quality I received and knowledge of the product
By CeeJ | 7/29/2019
The assistant didn’t really understand the different types of mattresses. He didn’t ask what I required.
By Nell N | 7/8/2019
There is no particular reason
By BradistonRd | 3/19/2019
The sales assistant was either unaware of my product's 10 year guarantee or mislead me as to its existence in an effort to push the accidental damage cover which I had no interest in purchasing. I found him pushy and deliberately evasive when questioned further on this issue; which is a shame as my experience had been positive up until that point. I would suggest that sales assistants provide the customer with a leaflet at the time of order for them to draw their own conclusions on added extras which they may not want or need to avoid a 'car salesman' approach to the transaction.
