Dreams - Staples Corner

Was greeted and welcomed by new staff who made me feel welcome

Amir is a asset to the company professional

We were shopping for a bed for new flat for our 18 year old son who is a vegan - this means we needed a small double with storage, and also no leather! Mark the sales assistant greeted us in a friendly way and took the time to really understand what we were looking for. He knew the stock backwards and explained why the Wilson bed (no leather) and Beaumont mattress were the best for us. We asked about under bed storage on other beds (we have similar at home) and explained that Dreams don't have the shelves on wheels we were looking for and recommended IKEA (nearby). It was good not to be SOLD to but properly advised. He also made us a cup of coffee and placed the order the next day. Later in the day we realised we need another bed for the flat and tomorrow my wife is going to phone Dreams in Staples Corner and ask for Mark, get his advice and place the order. really a good customer experience and i recommend to anyone.

Very pleased with service provided and speed at which my mattress is due to arrive. Colour coding of mattresses helps to focus on choice of product together with helpful assistance from staff (Mark).

The computer crashed and the order had to be replaced.

MARK AT STAPLES CORNER WAS VERY KNOWLEDGABLE AND CLEARLY WELL TRAINED.

Good, quick, friendly helpful service.

Great selection and customer service. Did not wait long until we were seen to and then taken care of .

Good customer service, the employee had good knowledge of the products and was able to answer all of my questions and help find a bed which suited my needs. Also there was promotional 20% off offer at the time of purchase which brought my chosen bed into my price range. That ultimately made me purchase a dreams bed rather than a cheaper ikea bed.

I made 2 visits to the store. During my first experience, as soon as I came in Amir(the salesmen who assisted me throughout) was very welcoming(made us the best cup of coffee ever!) friendly and helpful. He explained the products and purchasing process very clearly and although provided us with the best advice, was really good at leaving us to it and providing us with space to make our own decision(which was brilliant as salesmen at times can be overbearing). He was very approachable and extremely patient with our many questions. Although I didn't end up making a purchase at the time, I did end up coming back the following week. Not only due to the fact that I found the quality of the products much better than anywhere else(ikea, Argos etc). Amir really made a difference to the experience. His humour, knowledge, customer service and patience really did make a world of a difference to the experience and without doubt he is a brilliant salesman. I also absolutely love the purchase I made.