Dreams - Staples Corner

Pleasant well laid out store. Helpful staff when required. Coffee provided.

This was the second mattress I have purchased from Mark at Dreams. As soon as I walked in he greeted me and remembered me. I told him I had a specific problem in finding a mattress which was only 21 cm thick for a new wall bed. It had to be light in weight, but firm. He immediately went into action, grabbed his tape measure and narrowed down the available mattresses. I tried them and asked him many questions, which he answered immediately and clearly. Within a few minutes, I knew what I had to buy. The process of buying the mattress was very simple. He was well organised, explained the process and the delivery procedure. He explained about the bed cover plan, which I bought and I was out of the shop within 30 minutes of walking in. I will definitely be back should I need more mattresses in the future. Thanks a million Mark!

I visited my local dreams store in Staples Corner today to look into purchasing a bed frame and mattress as my current divan set is over 10yrs old and in need of changing. prior to visiting i went into bensons of beds and viewed a TV bed which i came close to ordering but decided not to for one reason, it didn't come with a TV and there was no option to buy one. buying a TV bed without a TV is pointless in my opinion. As soon as i entered dreams i was greeted by Mark who asked offered his assistance and answered my questions about the TV beds on offer. he also quickly demoed one of the beds as well. As i was also interested in getting a mattress he showed me a great selection of mattresses that he believed would be best for me based on what i had told him. i ended up purchasing the tv bed demoed and a nice mattress. the service was excellent and i was in and out within 20mins or so. would highly recommend to others

Following a poor experience with inexperienced staff at the Fichley Central store, we went to the staples corner store and were attended very well there. We were highly satisfied because we were attended to by Stela. Stela was professional, polite and knowledgeable about the products available and what was important to be considered when buying a bed and mattress. Stela also investigated availability of furniture we want to buy and we will be returning to order it from her. I'd highly recommend Stela to friends and would give her 10/10 the way she dealt with and helped us make our purchase.

Excellent product knowledge and honest advice

Really impressed with the service and friendliness of Stela in the staples.A pleasure to deal with her, even the coffee she made for us was nice. From start to finish in the store the service was excellent, we did not get any hassle and when we asked for help Stela was very informative and easy to deal with.Very friendly and honest.

A great buying experiance. The sales person was excellent, very polite and knowledgeable with very good sence of humour

store manager was very helpful providing us with different options and explaining positives and negatives of all the products looked at in store. provided us with friendly advice and made our experience very positive.

I was served by Mark. He was very polite, smiled throughout my visit, and very sensitive to my needs. He was very observant of me, he was a very good listener and he analysed my needs very promptly. He articulated himself very well, he was obviously very knowledgeable about 'dreams' products, and he applied this knowledge to my needs and he was an excellent salesperson. He was not pressurising and yet very alert about making a sale of the product. He consulted his senior immidiately about points he was not sure about. Interaction between him and his senior was pleasant for me to witness. His selling strategy of strings of accessories with bed and mattress was admirable; he exhibited items one after another in a careful timely manner. He showed me two items at a time, comparing them, and recommending at the same time. He was cheerful and offered me drinks. He was very good, polite.

The sales assistant was really helpful. He let us look the product up on the computer, did not put us under any pressure to buy but was really knowledgeable and available when we wanted to place the order.