Dreams - Staples Corner

Mark listened to us about the type of bed we currently have and what we came in for. To be honest, we didn't expect to buy a bed today but Mark's attention to detail and customer service was excellent and we ended up buying the bed! The store in Staples Corner ran out of water so the manager went out specifically to get my wife a bottle.

Our sales assistant Amir was knowledgeable and extremely helpful. He made a complicated task simple and didn't make us feel under pressure at anytime, a dream buying experience.

The team were outstanding. Stela and Chris (at Staples Corner) who served us where knowledgable, understanding of our needs. They explained everything in detail. The entire experience was relaxing and second to none. I am seriously impressed. Not only did all staff have impeccable manners but they were genuinely lovely people too. Thank you Dreams. Thank you Stela & Chris for being absolute STARS.

The knowledge of the employee was great, we tested the product and were provided time to make a decision and not pressured to buy. The staff were attentive and answered all the questions we had and provided useful tips on maintenance.

Staff were friendly & welcoming

Amir was so helpful that it took us no more than 15mins to choose and place our order . The whole process couldn't have been any easier ! Thanks Amir !

Mark was fantastic very helpful ,

Mark was highly professional, hugely knowledgable, extremely quick to understand our requirements and offer valid commentary and opinions which were very helpful in making a decision. At no point did we feel pushed into making that decision and felt at ease, immediately, when mark approached and made himself available to answer our questions. We cannot comment on other staff at Dreams, but if they are half a well trained and personable as Mark, you must have a very high degree of customer satisfaction. A truly wonderful experience was had whilst making a very important, long term decision. Add to this the very reasonable 8 year warranty and the offer of a free mattress protector, the overall value we derived form our visit was second to none. Thank you to Mark and well done to Dreams. We look forward to telling friends and family about our experience and look forward to our next visit to your store.

Very knowledgeable staff, excellent customer service.

It was one of the best shopping experience we had today at Dreams (Staples corner). We went to Dreams to see mattresses to see whether there would be one which was decent and health friendly. We bought a new house and we were tight on our budget so we weren't very sure whether we would be able to buy mattresses to both our rooms. My husband and I decided to buy one and to buy another for the king size bed later. As we came into the store we were warmly greeted by Mark. His service was top-notch. He was very knowledgeable about the products and services provided by Dreams. Also he listened and understood our requirements and gave us satisfactory options to select from. Also Mark/Dreams was very flexible with the delivery dates as we are not planning to move to the new house straight away. At last we end up buying both the mattresses with a very good overall package. Also we bought 2 memory-form pillows for 85£/each which would normally cost more than 110£. Very happy customers and it was a pleasant shopping experience. Will definitely shop again. Specially will look for Mark if we go. It was a very nice experience.