Dreams - Shrewsbury

no reason everything was up to the standard I would expect ,Your assistance wa extremely helpful and knowledgeable

The staff were fantastic. However, when checking online for the size of the bed, I find that had I ordered on line delivery would have been free. I am therefore disappointed I was charge nearly £40.00 for this in store. It should be the same regardless of whether you go into store or order on line.

Because shopping is not my favourite pastime

We knew exactly what we wanted/needed. The colour guide instore made it really easy. Pete was with us instore. He was a nice enough young chap. Could smile more though. He was telling us about his love for everton. Pete did make a few comments about needed are order for job security?? But all was ok and we got what we wanted wasy enough

should have put highly sattisfied

The service was of a standard one expects but rarely gets. It was not above and beyond this standard, therefore, I have not rated it as Highly Satisfied.

Generally very satisfied. The delivery cost is rather high considering we are less than 10 miles from the store.

I do not give Highly Satisfied lightly, surveys interpret such things as as 'perfect' experience. Shopping at Dreams on 3rd January cannot be a 'perfect' experience as customer demand is high. Staff are under pressure to deal with customers/sell and on this day your computer system was very slow due to demand. My scoring is a reflection on Dreams generally - not on the service we received at this score particularly.

Was satisfied not highly mainly because of the cost I purchased a top class bed hope it delivers in sleep quality

Would have been highly satisfied if they had the colour we wanted on show not just as a sample.