Dreams - Shrewsbury

Good service from salesman.

Efficient, helpful, polite, informative and not pushy

Buying a bed is a big and important purchase we felt Scott really looked after us.We felt no pressure and his help was worth a lot while we were choosing.

We were given time to consider what we wanted to buy

When arriving we were only looking for future reference. We were informed that there was 10% reduction over bank holiday so we decided to get our new mattress on the day

Gurpal who served us was so good not at all pushy saw to our specific needs very understanding

When being asked if they could help the staff member was engaged and informed as well as responding to comments. Felt well looked after.

We are a couple with Autism and learning difficulties, Wesley from the Shrewsbury store listened to us, gave us time to process the information and spent time explaining things we didn’t understand or weren’t sure off. We had our support worker with us and she was happy with the service provided by Wesley too. There was no pressure selling and we were shown all the choices so we could make a good decision. We tried several mattresses and then retried some to make sure we had the most comfortable ones for our needs and nothing was too much trouble for Wesley. Very often we get ignored , talked over or pressured into something we don’t want or doesn’t for our needs. With Wesley none of this happened and we had the time and space to be able to make the purchase we needed wit the time we needed. Even though it was getting close to closing time we still weren’t hurried up and are not looking forward to our new bed and mattresses with eager anticipation. Thanks for everything Wesley, you made all the difference to what is normally and challenging and anxious job to do. We would highly recommend the store and in particular Wesley with his friendly manner and extensive knowledge.

Friendly, knowledgeable staff who were attentive, a very good product range we didn't feel rushed to make a decision and were encouraged to go back and look at beds again before a decision was made

Your sales manager was very good.polite very well informed on the product,he gave every help we asked for