Dreams - Shrewsbury

Employee Helpful. Was able to help me. Was knowledgeable. Listened to what I wanted. Was able to provide several options at different prices within my budget.

We were made to feel welcome and valued. We were supported with every decision but also given time to think and try different mattresses.

We were made to feel welcome and valued. We were supported with every decision but also given time to think and try different mattresses.

It was the first time visit to dreams it was a very light airy plesent shopping experience, very friendly staff very helpful will definitely be back in the future and would recommend to family and friends ,staff had very good knowledge of products and very polite ,.thank you for a great experience at dreams in harlescott, Shrewsbury ,shropshire .

We made two visits to this store first to look at options available and were dealt with promptly and efficiently by the staff member who answered all questions with no pressure sales. Two weeks later once we’d made out decision and organised coordinating jobs, room decoration and new carpets etc we returned and were dealt with very quickly, with details being checked and reiterated and apologies when the sales person thought it felt unnecessarily repetitive, obviously aware we’d already been through some of the details but that it was just a check to confirm. He checked and confirmed info, was clear and efficient.

We were made to feel welcome and valued. We were supported with every decision but also given time to think and try different mattresses.

We were made to feel welcome and valued. We were supported with every decision but also given time to think and try different mattresses.

We were highly satisfied with our sales man Pete, he talked us through the whole process really well from going on the mattress machine to the many choices available to us. He gave us the time to try out our options and re visit them in our own time. Pete was also kind enough to make us a much needed cup of tea which he made well as I'm a fussy tea drinker! He was extremely knowledgeable about all the products he showed to us, how they were made and how to care for them, we also bought 2 different memory foam pillows and the insurance pack. When we go back in the future we will certainly look for Pete. Delivery is also very good - 1 week, so next Monday I'm looking forward to a great nights sleep or adjusting to our new mattress in readiness to relieve some aches and pains. Thank you so much Dreams! Laura and Brendan McDermott

David at the Shrewsbury store was so very helpful & knowledgable , the sleep match machine is a great asset and David gave me all the time in the world to choose from the sleep match’s choices of mattresses plus a few extra for comparison without any pushy salesman ship . It really was a lovely relaxed and enjoyable experience . Now ijust cant wait wait for my new mattress to arrive , how am I going to sleep until then !!

Straight away I noticed how clean and tidy the store was. The sales person allowed me a few minutes to have a quick look around which I appreciated as I do not like being bombarded as soon as you walk in by pushy sales personnel. When I was ready he then assisted me in what I wanted and explained several products to me ranging from cheap to expensive. Which gave me a good picture of what would be better for me. Didn't just try to get the best sale he could allowed me to make the decisions on what I want and what I want to pay. When decided he explained everything about the item and allowed me to try it out. When going through the sale he explained every step to me and spoke to me about what offers and extras that you had without actually pushing anything onto me. I was very pleased with the level of customer service the sales person gave me and it was obvious to me that he wanted to give me exactly what I wanted not what he wanted to sell me to make himself a bigger sale.