Dreams - Ruislip

I thought that the assistant did a good job on steering us in the right direction as well as giving me options on the many different options available to us.

We had to wait about 25 mins because there was only to paying stations.

I requested a deliver date of either 19 or 21 May to fit in with my with work schedule. I was advised by the Dreams colleague that delivery only took place on the 18, 20 & 22 that week as, apparently, deliveries change on alternate weeks.

The reason is I had to pay for a delivery charge and then when I asked if they could take away the bed already there I was told this would be an additional charge.

1. We felt the salesman did not listen when we initially told him what our cash budget was and he frequently tried to sell us a more expensive bed. He kept on saying we could finance the difference although I told him on several occasions that I do not do finance and prefer to pay cash within my budget. 2. We were then pressured to purchase new pillows, which we did by buying 2 for £79. 3. We were not allowed to browse freely and kept salesman kept pestering us.

i was satisfied at dreams store ,with staff as well ,just feel it could a bit cheeper. thanks GEORGE.

Some of the colours of the bed bases were not on display. Was offered sample swatches to select from. On a previous visit the sales exec who was helping me pushed hard for the sale. When I returned this time to purchase I was not offered the same discounts / promotions. I understand that promotions only run for certain periods but on the previous visit I was offered promotions that were not on general offer. Also annoyed I had to pay insurance for the product whilst competitors include in the price. The product I bought was of a similar price to that of a competitor who included the insurance in their price. I had to pay for delivery which was offered complimentary when I visited previously and at the same time I was also advised that my old bed and mattress would be disposed off free of charge. This time I had to pay for my mattress to be taken away. I do not think I will be making a purchase in Dreams again

The length of time taken to complete the order form!

We weren't very happy with the way the sales person made as feel he giving us an offer but then didn't tell us that the price he had quoted didn't include delivery until we sat down and were about to proceed with the order. This felt a little dishonest but we went ahead with the order anyway.

The price was not clear Every time I went to place the order another charge came up. For example I bought the insurance as I was told it covered everything but at the last minute to be told the headboard would be extra. It felt like I was dealing with a market stall in an east London