Dreams - Romford

Attentive but not intrusive personnel. Not pressurised.

Not to far from where I lived. well layout and very good customer service.

On entering the store, we were greeted by Dean the sales advisor. He introduced himself and asked if he could help my wife and I. Whilst explaining the options open to us, he asked if we'd like a coffee to which we replied "yes please. That would be lovely". What a nice personal touch that was. Rare nowadays to find such accommodating sales staff in shops. We decided on the bed/mattress/headboard we needed and Dean processed the order very quickly and gave us a delivery date to suit our needs. Overall, a very efficient sale, and we recognised that Dean is an important asset to Dreams. 1st class service all round. David Kelly

The staff at the Hornchurch store were exceptional. Extremely friendly, knowledgeable and welcoming. Couldn't have asked for a more pleasant shopping experience. I went thinking I would just browse and look else where but he staff were so helpful and friendly I bought there and then. The staff at this store are a real asset to your franchise!

The staff member (Lee) was extremely attentive to our needs - providing information on the available products I would emphasise whilst Lee was attentive he got the balance just right in terms of we did not feel pressurised to make a purchase We left the store to check on measurements and returned circa 1 hour later to make our purchase with Lee.

The customer service from Chelle was amazing, she is friendly and helped us secure which bed we wanted - Which we are very pleased with.

excellent service

Perfect service with shop workers, would have liked to seen the sofa bed before buying or at least a material/colour sample

I paid £399 in store for my mattress showed my friend online the mattress to see it was £319 feel like I’ve been over changed for going in store to buy instead of online. I wanted to go in store because it was my first time buying a mattress

I expected the product price to be cheaper