Dreams - Romford

1064 ratings
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Location

Unit C 270-272 Hornchurch Road,
Essex, RM11 1PZ

Sam A

By Sam A | 8/16/2015

The Store Manager who served us took the time to really understand our needs as customers and ensure we were making the best possible decision regarding the beds we would need as individuals. We are in the process of moving house and he took the time to ensure that the delivery would be as fast as possible and made this aspect really easy for us!

Taz

By Taz | 8/8/2015

I found the service form Chelle very good, she explained & demonstrated everything really well. Her and her collegue were very friendly & helpful and helped us choose a bed that suited us best.

Kath

By Kath | 8/8/2015

Chelle went over and beyond to understand my disability needs and personal choices. Even though products were not readily available she researched and enquired and made it possible for me to have exactly what I needed. Very friendly and made me a cup of tea, did not rush us. It was clear that she placed my value as a person above that of trying to get a sale only and this made me feel as ease, relaxed and want to buy from this store. I have every confidence of great service here and would highly recommend the store and in particular Chelle. Thank you.

Anonymous

By Anonymous | 8/1/2015

Friendly assistants gave time to understand our requirements

R B

By R B | 7/27/2015

Because the staff were friendly, professional and very helpful in assisting us and helping us to find a bed to suit our needs.

AmyF

By AmyF | 7/25/2015

I was highly satisfied with my Dreams experience due to the 2 members of staff who made it so. Dean was the gentleman who delivered a good service in so far as his knowledge of products, courtesy and professionalism whilst dealing with my order. The other female member of staff in the store was kind enough to offer me coffee and the 3 of us interacted well throughout my visit.

J dowling

By J dowling | 7/15/2015

Good customer service helpful staff. Nice products

Jemma C

By Jemma C | 7/12/2015

Martyn and Dean were both very helpful.

Carol

By Carol | 7/12/2015

The manager and assistant colleague couldn't do enough fir us. Very knowledgable regarding products, extremely helpful and friendly, co-operative and attentive. Made the experience of buying expensive products more enjoyable. Felt we were not rushed out if the store. Would definitely go back to same store to purchase.

LucyNM

By LucyNM | 7/5/2015

Very helpful salesman and very knowledgeable. Can I just say the carpets were so disgustingly dirty - we removed our shoes to try the beds out and our feet were black!