Dreams - Romford

I found the bed I was looking for online. Went into branch to order. Very good service. Order placed promptly. I haven't rated highly satisfied simply because I have not yet received the bed yet. Order is due in March when I hope to be highly satisfied.

The ordering process on computer way too complex. A mistake was made by missing off extended warranty on one part of the bed. If I hadn’t spotted I wouldn’t have been cornered in the event of an error. In addition I have had to pay extra than the bill generated to adjust for error. I had written a very balanced review as the member of staff was really welcoming, knowledgeable and helpful. This site only allows 1200 characters which is way too restrictive.

Staff were knowledgeable friendly not pushy explained benefits of one v another not pushy

Smaller store which means less option. But other than that perfect.

Up to 1/2 price sale but there was no discount on our product

We visited this store as it was the last few days of the Spring sale however the bed we purchased had no discount!

We have ordered a tv bed and I don’t think the assistant went over the technical details enough.

The sales assistant was very knowledgeable and helpful and the overall sales experience was good. The shop looked like it could do with a lick of paint and a bit of a scrub. I've seen more welcoming and warming decoration in a funeral parlour.

satisfied to the point of making an order with the sales rep.

I had researched the type of bed I was looking for before my visit. The beds I chose on line (Dreams website) were not on display so I couldnt physically try them out and had to go for other product. I am bad sleeper with arthritis condition so was important to me. Your colleague, once I explained showed me beds similar which I could try out, but the technical information given wasn't great. He left me alone to lay on two different mattresses to try them out at length, it was funny but something I had to do as didnt want to waste my money. Thank you for the month try out period when installed on my bed, which I was relieved was an option. Not highly satisfied after the read up and research of trying out the mattresses you produced on line in the showroom. Also, the technical details given about my two chosen mattresses didn't overwhelm so in the end took a good guess by having a 5 minute lay down to judge. Overall, services was good. Hope I have chosen the right mattress...