Dreams - Redditch

I thought the charges for removal of the old bed were rather too high.

Expectations were met, but not exceeded

Lack of availability for different mattresses, and the prices were over expected.

The headboard on display was £429. When the staff member went to put it through on the system, it came up as in excess of £500- maybe £529. Geoff immediately went to check this and found that the same version in the system was over £500, but a different one (not the one on display) was £429. He was very good about this but when he spoke to the manager, her response was pretty much take it or leave it when this is very obviously misleading. Geoff was doing his best, but I feel that he was seriously let down by the signage and his manager

My experience was very good. However, I found the shop hot and stuffy and there were only two desks available, where orders could be placed.

Price of removal of old mattress was more than expected but our server did reduce this slightly

It was my first to Dreams, and I was very satisfied with the outcome.

The first sales assistant was very knowledgeable and helpful, but on a second visit a different saleperson was rather more energised for a sale! We wanted to make the right decision.

Product knowledge on “new” mattresses, including pricing was not sufficient to answer our questions. But generally helpful, and allowed us to order to bed that we wanted...we will just go elsewhere for the matress

The service from the staff was great but unfortunately the delivery time for the item I want is nearly three weeks