Dreams - Plymouth

Professional, knowledgeable and friendly; clear explanations given; nothing was too much trouble.

Helped me find exactly what I was looking for, even while I was with my new born baby

Very good customer service from Donna who listened to my needs and dealt with my order swiftly and had the information I wanted. Overall a good experience in the store.

What made our experience so good was Paul at the Royal Parade store in Plymouth. He was incredibly knowledgeable, friendly and accommodating to our specific needs. We didn't plan to buy a mattress on that day, we were just curious to try some out but we were so encouraged and happy with the mattresses Paul showed us that we knew our search was over and bought one there and then!

The sales person knew all about the mattresses and was able to steer us in the right direction. We were impressed by his professionalism. We also like the "analysis" machine which told us which mattress would suit us. It exactly matched the sales persons advice.

We were assisted by the nicest staff member named Paul. He had great product knowledge and overall was a delight to deal with. We would return to that store in order to deal with him.

Paul afforded myself his time with no pressure. His friendly approach and his knowledge of your products really aided me with my purchase without my husband's presence. For me this was a return visit as I was impressed with service given to my Mother in the purchase of her new mattress with this store before the pandemic. This was one of the main reasons I came to thus store. I like there was no hard sale but just knowledgeable friendly staff to advise you. The is an excellent approach to enhance the customers experience and results in more future return visit to your stores when people need purchases. I would for that service recommend your shop to other people.

Paul took the time to talk me through my order and place it for me in store. I'd never bought a proper bed before, so his knowledge helped. Also his service was first class and as a shop manager myself, I appreciated that.

Paul the gentleman who served me explained everything he listened to me got me to lie on the bed to see what bed would be best for me i ended up with the first bed i tried excellent customer service would highly recommend dreams to all my friends and family

Staff member very helpful, explained everything and ask us questions too